Quality Certified since 2001.
All management and employees are committed to providing products and services of consistent quality to our customers. This is achieved through the continual improvement of our management system to comply with the ISO 9001 standard for the manufacture, sales and distribution of and technical support for chemical products.
This policy is implemented through specific quality objectives set by senior management and quality team, that incorporate cost management, safety, compliance, productivity, efficiency, sales targets and customer satisfaction and retention. These are used to monitor performance of the management system and are reviewed regularly. The objectives of this management system will be achieved through:
- Employees being provided with thorough training and adequate resources to enable them to be personally responsible for the quality of their own work and actively participate in the continuous improvement of our products and services.
- Checking that all products consistently conform to specifications and any non-conformities that are detected are investigated, the causes identified and appropriate action taken.
- Continual monitoring of customer satisfaction and expectations to provide feedback for quality improvement.
We are proud to have recently been awarded recertification for the 19th consecutive year. We remain focused on delivering exceptional products and overall service to our customers. Our customers can be confident that we adhere to the strictest quality standards.